• Increased demand for services, but calendar was full: Do they grow and have teams to work with clients, or knock back work?
  • Too much work for principal tradesperson, but no systems set up to ensure quality.
  • Life partner wanted to work in the business part time, but all operational information was in the tradie’s head.


  • Supported the tradesperson to create systems that support growth and profitability of their team and allow them to get ‘off the tools’.
  • Compliance systems and documentation to support gaining and retaining accreditation.
  • Set up systems to support an effective and efficient back-end of the trade business operated by their administration assistant (& life partner) on a part-time basis.


  • The team is now structured to produce a profit and a reduction in business owner’s hours ‘on the tools’
  • Team members are able to focus on ensuring compliance; achieved without the headache of managing the detail of systems documentation.
  • Successful family business and family; profitable, providing quality service with effective systems.