• All the information was in the business owners’ head and with a few key staff in the factory. Production relied on the availability of key staff to show how things were done; if that person was busy, staff stood around doing nothing.
  • Quality of work was inconsistent, depending on who undertook the work.


  • The factory was organised to make the most out of available space and to increase productivity.
  • Systems were put in place to ensure quality control, to support the business to take on larger contracts.


  • Increase in productivity
  • Reduction in lost time due to new systems that supported faster induction of new team members
  • Increased profitability due to reduction in mistakes and better quality control.
  • Ability to take on larger contracts and expand operations.